Frequently Asked Questions

Welcome to Pawfect's FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.

Do you ship internationally?

Yes, we offer international shipping to many countries. During the checkout process, you can select your country to see the available shipping options and associated costs.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, providing you with a secure and convenient shopping experience.

How long will it take to receive my order?

Shipping times vary depending on your location and the shipping method you choose at checkout. Typically, orders are processed and shipped within 1 day, and delivery can take 4-12 days. You'll receive a tracking number once your order is dispatched, allowing you to monitor its status.

What is your return policy?

We want you and your pet to be delighted with your purchase. If for any reason you are not satisfied, you may return unused and unopened items within [insert return period] for a full refund or exchange. Please refer to our Returns & Refunds page for detailed instructions.

Can I cancel or modify my order after it's been placed?

We aim to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer support team immediately. While we'll do our best to accommodate your request, we cannot guarantee changes once the order is processed.

Didn't find what you were looking for? Feel free to contact us at any time!